WHAT WOULD YOU LIKE TO KNOW?
| HOW LONG BEFORE MY ORDER IS SHIPPED OUT? |
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As each product is handmade to order, the process of creation begins once an order is placed. Thereafter, there is an average lead time of about 7-14 working days. It is important that every order be made well, therefore it is essential that I do not to rush through them. I seek your understanding.
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| WRONG SIZING |
| We do not accept returns, exchanges and/or refunds for wrong sizing. It is important to measure your dog before ordering. Please refer to our respective size guides before placing an order. |
| DO YOU PROVIDE SELF COLLECTION? |
| Yes, we allow self-collection. Contact us once your about to place your order for more information. |
| DO YOU SHIP WORLDWIDE? |
| Yes we do! |
| WHAT PAYMENT METHODS DO YOU ACCEPT? |
| Our store currently accepts Credit Cards and PAYNOW (For Singapore orders only) |
| DO YOU PARTICIPATE IN GIVEAWAYS AND/OR COLLABORATIONS? |
| Yes we do especially for existing customers and/or pawsse members using our products. We love to work with people who already love our products. Contact us or drop us a DM on our Instagram (@pawsofkowatelier) and we can discuss further. |
Can't find an answer to your question? Contact us.
