Refund policy
Each item in our store is made to order. It will only be created once an order has been made. Due to the handmade nature of our products, do expect slight differences.
| Fabric wearables |
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For hygiene purposes, we do not accept refunds unless they arrive damaged, defective or if personalization is misspelled. However, we are not just here to sell products, your experience with us is important. If you have any issues regarding your order, please do not hesitate to contact us at contact@pawsofkow.com. |
| Biothane Gear Repair Policy |
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Biothane gear includes a limited lifetime warranty for hardware only. We believe in the durability of our products however, should you experience any hardware breakage from the snap hooks, buckles, d-rings and screws, we will repair them for you at no extra charge. Limitations We can cover you for defects in hardware but we cannot cover from wear and tear, and misuse. Hardware wear and tear not covered under the warranty would include scratches, scuffing and aging of hardware. Damage caused from misuse would include webbing that has been chewed, scratched, scuffed and/or ripped from tethering and/or undue stress. We also do not cover any color transference that may occur. Repairs
Please note that you will be responsible for the required shipping costs. |
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Please ensure that you measure your pet's neck correctly before ordering. Wrong sizing cannot be exchanged or refunded. By purchasing from us, you agree to bear full responsibility in assessing the suitability of our products for your dog as well as the appropriateness of the settings when in use. In addition, buyers accept all injury that can occur while using Paws Of Kow gear. It is essential to supervise your dog while using our gear or any gear for that matter. It is also important to inspect your Paws Of Kow gear before use. We hope to give you as much information as possible about our Jelly Collection in All About Biothane and Size Guide. If you need more information, contact us at contact@pawsofkow.com. |